| Novara have invested heavily in developing cutting edge applications in-house with the focus on providing ever improving services to our clients. Novara's Development Services team have a number of notable successes to their credit including; |
Novara Customer Management( NCM) System:
A comprehensive online customer management system was developed giving Novara customers the ability to manage all their services online and in real time (contact details can be changed, invoices located and printed out etc). To access the application just go to any Novara website and click the Login icon in the top right hand corner.
This innovative application won the Colleran Award for Enterprise |
Patrick J. Lynch (Chair of Dublin City Enterprise Board) presents the Colleran Award for Enterprise to Eoin Costello |
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Working in conjunction with Euroconex, Novara became the first online company in Ireland to adapt their order processing systems to incorporate the new standard for payment processing, 3D Secure.
First Company in Ireland to implement 3 D Secure
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.ieXpress API for RConnection
The development team successfully won the contract to provide an API for .ie domain registrations. In practical terms the development of the .ieXpress API allows users to perform various tasks, that would normally have to be done manually, by interacting directly with the Irish Domain Registry systems. For full story please see http://www.novara.ie/news.php?id=29 |
Eoin Costello MD of Novara.ie (left) with Peadar O'Baoighill Business Development Manager (Europe) of Rconnection |
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.ie Xpress:
A fully featured .ie domain order processing system.
The system features include:
* Ease of use: Takes orders online using a user friendly interface at www.register.ie
* Fast.ie registrations: Passes orders to the Irish Domain Registry website once standard validation checks have been applied by the system.
* Online Tracking: Provides the client with a tracking system for their .ie application through the Register.ie online accounts system(the NCM). By logging into the online system clients can see what documents are required for their application and can check to see the progress of their application from initial application to successful acceptance by the Irish Domain Registry. The system also emails the client at each stage of the procedure. |
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The Oracle
The Oracle is a fully automated trouble shooting application that helps clients pinpoint the source of issues they may be having. Available 24x7x365 it provides major time saving advantages to Novara customers. |
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Text Chat
Novara.ie are the Irish pioneers of providing high quality technical support to our shared web hosting clients over the internet. Time and time again in customer surveys customers rank our text chat support as the best in Ireland.
Why do we use online support as the main way to support clients?
We provide internet based services. If people are to have their problems diagnosed quickly and professionally they need to be online when contacting support. Thus it makes sense to provide support via an online method such as Text chat to save customers money and wasted time in telephone support queues. |
