Novara News

Novara Matches Hosting365, beats them on customer service

Novara Technology has today announced a 13.5% reduction in their .ie registration fees. This puts them on the same level as claimed price leader Hosting365. For the past number of years Hosting365 had always
maintained a 20% price differential to Novara services, however this is no longer the case for an important part of their business, .ie domain registrations.

According to Novara Technology MD Eoin Costello: "While we are now matching Hosting365's .ie prices, we are undeniably beating them hands down on customer service. While our company carries out regular customer satisfaction surveys, external independent measures of customer service are not available in the Irish market. Irish blogging sites are often the only independent indication of the standard of support of a particular provider.

An overview of recent postings in Irish blogs concerning the deteriorating standard of service provided by Hosting365 to its customers will give a good indication of why more and more people are choosing Novara for our high standard of customer service. It probably comes as no surprise to the market place that Hosting365's former slogan of "Quality, Reliability, Value" has now been dropped by the company.

Additionally it is a new development in consumer power to see the role played by independent Irish blogs. Previously the big Irish hosting companies controlled various Irish bulletin boards by either sponsoring them or owning them, thus making it difficult for independent voices on the hosting industry to be heard. This is now a thing of the past thanks to blogs.

What is also clear is that customers have a choice, poor service shouldn't be accepted. Companies like ourselves and the newly resurgent Digiweb Hosting (under the management of the respected hosting expert Dan King) can provide competitive prices and reliability without compromising on customer service."