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Novara Tech Services

Remote Assistance

Most problems can be solved without a visit. We connect securely to your device and fix the issue while you watch.

Request Service

01

Who This Service Is For

A good fit for software troubleshooting, email and printer setup, app installs, and general "something's not working" issues — We identify suspected hardware faults and explain the next steps. We do not repair hardware or replace components. We connect through AnyDesk only after you click Accept; you watch everything and can end the session anytime.

No cost just to ask, and no permanent or unattended access without you specifically agreeing to it.

02

What this service can include

  • Same-day remote sessions
  • Screen sharing support
  • Software troubleshooting
  • Step-by-step guidance

03

Clear steps, with a review before work begins

  1. Tell us what you need and what outcome matters most.

  2. We review the environment, scope, constraints, and delivery options.

  3. We confirm the scope, estimated price, and next steps with you before any paid work begins.

Before you book

Do you offer remote support, on-site visits, or both?
Both. Many issues can be resolved remotely, and we offer on-site visits in our service area when hands-on work is needed.
What areas do you serve?
We serve Richmond, Vancouver, Burnaby, Delta, and the wider Metro Vancouver area.
How much does IT support cost?
Pricing depends on the scope of work, so we don't publish flat rates. Submit a service request describing what you need, and we'll review it and send a personalized quote before any paid work begins.
What languages do you support?
We support English, Farsi (Persian), and Chinese (Simplified). You can browse the site and request service in any of these languages.
FAQ

Reviewed by the Novara Tech team — Updated October 2026